organizational exchange of technical and logistic
information, and of integrated logistic procedures.
In the Toblerone model the shaded areas
between the organizations indicate the interorganizational
operations CMSO was dealing
with. In a chain, and within a level of management
(strategic, tactical or operational), the logistic
interaction processes of supply and demand
can be classified as: (1) initial information and
contract formation, (2) ordering and order confirmation,
(3) order acceptance and delivery and (4)
completion of contracts. The product development
and support phase is more technological of
nature.