• recognise everyone has a spiritual dimension
• recognise some have religious element to their spirituality
• understand the importance of active listening skills
• understand the importance of verbal and non verbal communication
• understand the importance of confidentiality and when to disclose/document
• develop awareness of own spirituality
• develop awareness that spiritual needs require acknowledgement
• develop the ability to identify individuals who have spiritual/religious needs
• develop the ability to listen actively and demonstrate empathy