• Leads the implementation of the vision and strategy of the team
• Demonstrates respect to the team, guests and other stakeholders at all times
• Encourages the team to work collaboratively together
• Empowers team members to make decisions
• Welcomes suggestions for improvement from team members
• Demonstrates an open mind and allows the team to voice their opinions
• Motivates the team to be passionate about their work
• Encourages the team to upsell and increase business revenue