Drother Sports Inc. is a sports equipment provider that markets its products through a chain of retail outlets in three states. As part of its expansion strategy, the company decides to open outlets in six more states and decides to revise its existing business processes. According to the five-component model of information systems, which of the following processes will be the least disruptive to the organization?
Select one:
a. developing new CRM software for the existing and new outlets
b. moving existing employees and hiring new employees
c. buying and installing new computers in the new outlets
d. collecting demographic data from the new markets
Next