A questionnaire was used in this study as an instrument with which to investigate consumer buying behaviour towards frozen food focused on respondents in Bangkok, Thailand
The questionnaire (see Appendix) was divided into 3 sections and consisted of 25 questions. At the beginning of the questionnaire, the research topic, the research purpose, the instructions, the length of time it would take to complete the questionnaire, data confidentiality, and the respondents’ rights were introduced as follows (Brace, 2008).
The first part of the questionnaire relates to personal information about respondents, which includes gender, age, highest education level, occupation, individual income.
The second part of the questionnaire relates to consumer behaviour in terms of frozen food in Bangkok, Thailand with the questionnaire focused on general questions relating to frozen food.
The second part of the questionnaire relates to general information influencing consumer behaviour of people in the population (Bangkok, Thailand) with questions referring to characteristic factors that impact consumer behaviour for purchase of frozen food, including factors such as, lifestyle, personality and self-concept, perception, beliefs and attitudes. These were factors identified in the literature review in chapter 2, section 2.4 as factors that influence consumer behaviour.
The third part of the questionnaire relates to cognitive influencing consumers’ decision-making processes in the purchase of frozen food in Bangkok, Thailand. The cognitive that are part of the questionnaire include health consciousness, taste, trust in quality inspection labels, and sale-promotion. These were factors identified in the literature review in chapter 2, section 2.5 as factors influencing purchase decisions of consumers in relation to organic food products.
The questionnaire was determined by employing a five point Likert-type scale. On the five-point Likert-type scale, respondents were required to rate each item in terms of five degrees of agreement, i.e. strongly disagree (1), disagree (2), neither agree nor disagree (3), agree (4), and strongly agree (5) (Armstrong, 1987).