Inspires Trust • Do what we say we will do
• Trust others; keep confidences
• Be a trusted partner in the community in which we operate
• Trust other to make the right decision
Acts like an owner • Walk-the-talk/Lead by example
• Take hard calls and decide what is the right for the business
• Focus on the outcome over activity
• Question the status quo/Encourage experimentation
• Always act like this our business and treat the company’s money as our own
• Be proud custodians and take our stewardship of our brands and people seriously
Keeps it simple • Focus on the core issue
• Make our decision and actions clear
• Break complexity into steps to success
• Remove organizational noise and distraction
• Don’t let perfect get in the way of better
Is open and inclusive • List to understand, and provide honest feedback
• Share information and collaborate across working groups
• Respect one another for our differences, and encourage different points of view
• Be open to the influence of others
• Act as a team and support one another
• Create a sense of belonging
• Share information early so we are all on the same page
Tells it like it is • Role model willingness to accept constructive feedback
• Call out passive aggressive behavior
• Get to the point, say what you mean and mean what you say
• Deliver and expect honest, considerate feedback
• Focus on the issue, not the person
Leads from the head and the heart • Assume positive intent
• Show genuine interest, care, and appreciation for others
• Always do the right thing
• Show care by the way we lead in the business and in our communities
• Role model what you expect in others
Discusses; Decides; Delivers • Get to the heart of the issue
• Be fully present during discussions
• Promises made, promises kept
• Align on the issue before coming to a conclusion
• Discuss with right people before you decide
• Make decisions and back each other
• Decide quickly and keep the business moving forward