Today, telecom operators are facing many challenges introduced by provisioning diversified
and digital convergent services in a fast-changing multi-technology network environment. It is
essential that a telecom operator quickly respond to market and technology changes, satisfy cus-
tomers’ needs, and reduce operational expenditure (OPEX). To address these issues, the telecom
operator’s Operations Support System (OSS) must meet the following requirements: automated
service provisioning for fast service fulfillment, proactive and reactive monitoring for end-to-
end quality assurance, efficient and effective trouble handling, and high flexibility of customiza-
tion and adjustment for offering new products to market in time.
To fulfill the above requirements, Chunghwa Telecom has developed a series of OSSs called
Telecom OSS (TOSS). These OSSs support the operational processes for broadband service
delivery and quality assurance where the customer needs for new contents and services are con-