EFFECTS OF PERCEPTION TOWARDS BUYING BEHAVIOUR 9 presented with two sets of photographs; the first set being shots of a 7-Eleven store, and the second set being shots of a small street store called Hijrahmart. Regardless of their selection, the store environment in terms of cleanliness and comfort was the top reason in entering a store with 20 students selecting it, followed by familiarity with a total of 18 students. Convenience seems to be the least selected reason with only four students. As a conclusion, IIUM students perceive the attractiveness of a product as well as the environment of a store as the most influential factors in buying behaviour. Furthermore, apart from the factors mentioned in previous research, other factors such as religious and cultural affiliation also seem to impact the buying behaviour of consumers.
Discussion
The results from this survey, regarding perceptual performance influencing buying behaviour, confirm the findings of previous studies in some aspects. Firstly, the findings clearly illustrate how well the design of the product plays its role in
the consumer‟s
decision
making process as most respondents selected the product because it “looked better”. This
supports the previous studies done by Crilly, Moultrie & Clarkson (2004), stating that visual appearance is a critical determinant in consumer response towards the product. This response is in line with the study done by Churchill & Peter (1998), stating that attractive designs increase the desirability of the product towards potential consumers. Secondly, the majority of the participants preferred 7-Eleven over the local convenience store, Hijrahmart, because it was more comfortable, and clean. This finding supports the previous research citing that good environments can increase costumers
‟
positive moods, elicit good first impressions that lead costumers to enter the store and encouraging them to buy particular products (Darden, Erdem, & Darden, 1983; Mano, 1999). Therefore, store atmospherics and convenience also
EFFECTS OF PERCEPTION TOWARDS BUYING BEHAVIOUR 9 presented with two sets of photographs; the first set being shots of a 7-Eleven store, and the second set being shots of a small street store called Hijrahmart. Regardless of their selection, the store environment in terms of cleanliness and comfort was the top reason in entering a store with 20 students selecting it, followed by familiarity with a total of 18 students. Convenience seems to be the least selected reason with only four students. As a conclusion, IIUM students perceive the attractiveness of a product as well as the environment of a store as the most influential factors in buying behaviour. Furthermore, apart from the factors mentioned in previous research, other factors such as religious and cultural affiliation also seem to impact the buying behaviour of consumers.DiscussionThe results from this survey, regarding perceptual performance influencing buying behaviour, confirm the findings of previous studies in some aspects. Firstly, the findings clearly illustrate how well the design of the product plays its role inthe consumer‟sdecisionmaking process as most respondents selected the product because it “looked better”. Thisสนับสนุนการศึกษาก่อนหน้านี้โดย Crilly, Moultrie และเซีย (2004), ระบุว่า ลักษณะที่เป็นปัจจัยที่สำคัญในการตอบสนองของผู้บริโภคต่อผลิตภัณฑ์ ตอบสนองนี้จะสอดคล้องกับการศึกษาที่ทำ โดยเชอและปีเตอร์ (1998), ระบุว่า ออกแบบสวยงามเพิ่มความต้องการสินค้าต่อผู้บริโภคที่อาจเกิดขึ้น ประการที่สอง ส่วนใหญ่ของผู้เข้าร่วมต้องการแค่ผ่านร้านสะดวกซื้อท้องถิ่น Hijrahmart เนื่องจากมันสะอาดมาก พบนี้สนับสนุนการวิจัยก่อนหน้านี้ที่อ้างว่า สภาพแวดล้อมที่ดีสามารถเพิ่มซอ‟ อารมณ์บวก ซึ่งแสดงครั้งแรกดีที่ซอป้อนเก็บและส่งเสริมให้ซื้อผลิตภัณฑ์ (การบ Erdem และ การบ 1983 มโน 1999) ดังนั้น เก็บ atmospherics และสะดวกยัง
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