The buyer is requesting a refund or return after 30 days. Do I have to accept it?
Occasionally a buyer's return request does not fit within the parameters of the Amazon.com return policies. This can include return requests submitted after the return time-frame has passed, items that are not eligible for return, and items with issues related to a manufacturer's warranty.
It is up to you to decide how to proceed with these requests; either to approve or close (decline) them. If you decide to close a request, we encourage you to tell the buyer the reason, providing as much detail as possible.