As Wallace and Caldwell note, ‘With the growing popularity of e-business, knowledge management is moving to the forefront of CEOs’ agendas as a disciplined approach to enterprise transformation’ [1].
Effective knowledge management (KM) enhances products, improves operational efficiency, speeds deployment, increases sales and profits, and creates customer satisfaction.
But using knowledge correctly in an organization presupposes that management understands that the mere availability of disconnected or dispersed bits of information is not knowledge and that such bits can never adequately address these enterprise imperatives [2].