have noticed we seem to offer a large and regular sum of complimentary rooms to various sources such as the Police, Media, Famil trips, local associations etc etc. I do fully understand and appreciate as to why we need to keep good relations however from this point on we need to ensure such offers have a meaningful return on our investment.
Please from now do not committ any complimentary offerings of any description without my prior approval. If in the circumstance we have an in house guest issue and we need to "make it right" by possibly offering a service complimentary prior approval must be sought by either myself, Alex or Malee however avoid using the Spa as an option.