Business Level
The business-level application of the Breakthrough Strategy focuses on making significant improvements to the informational and economic systems used to steer your business, such as customer feedback or supplier quality. It requires a three- to five-year commitment from executive leadership to consistently do the following:
Recognize the true states of your business. Do you really know the states (or conditions) of your business — for example, how well your company is doing in customer service (see box below)? You cannot