Note: Going forward please drop a mail to “SME CDD Support” team, Problem ticket is not required for case re-assignment/case location and user understanding issues
Please note that, SME CDD PSS will not perform manual activities like case reassignment/unlock from the backend. We will raise a change request to re-assign/unlock the below cases. We will get the captioned case reassigned/unlock by 18th October 2014 @10 PM IST which is the next change window. Post implementation we will update you