Dear Ladawan Thawornchaisit,
Thank you for choosing Booking.com.
We are writing to you about the charges ibis London Shepherd's Bush has made to your credit card.
We will contact the accommodation directly and do our best to resolve your concerns. We ask you to kindly provide us with some additional information within the next 4 days. This will help us to pursue the matter further if the accommodation does not reach a satisfactory solution.
Please reply to this email with the following documents attached:
• Your credit card/bank statement clearly highlighting the charge(s) in question (please ensure that your name and part of your credit card number are visible).
It would be helpful if you could send us as an email with a screenshot of your online bank statement or a scanned copy of your paper/PDF bank statement as an attachment.
Please note:
• At the moment, we are unable to accept SMSes/text messages or screenshots from mobile apps as proof of charge.
• To protect your privacy, ensure that only your name and part of your credit-card number is visible and no other additional personal information can be seen.
We apologise for the inconvenience caused, and look forward to receiving your attached documents over the next 4 days.
If you have any questions or concerns, do not hesitate to contact us.
Kind regards,
Dear Ladawan Thawornchaisit, Thank you for choosing Booking.com. We are writing to you about the charges ibis London Shepherd's Bush has made to your credit card. We will contact the accommodation directly and do our best to resolve your concerns. We ask you to kindly provide us with some additional information within the next 4 days. This will help us to pursue the matter further if the accommodation does not reach a satisfactory solution. Please reply to this email with the following documents attached: • Your credit card/bank statement clearly highlighting the charge(s) in question (please ensure that your name and part of your credit card number are visible). It would be helpful if you could send us as an email with a screenshot of your online bank statement or a scanned copy of your paper/PDF bank statement as an attachment. Please note:• At the moment, we are unable to accept SMSes/text messages or screenshots from mobile apps as proof of charge. • To protect your privacy, ensure that only your name and part of your credit-card number is visible and no other additional personal information can be seen. We apologise for the inconvenience caused, and look forward to receiving your attached documents over the next 4 days. If you have any questions or concerns, do not hesitate to contact us. Kind regards,
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