Abstract--Web assurance seals provide a business assurance
service for e-commerce. Online vendors use web assurance seals
to enhance consumers’ perception of their trustworthiness.
However, there are a few empirical studies examining the effect
of web assurance seals on consumers’ trust from the perspective
of seal providers. This study examines the seal providers’
perceived security of assurance services by proposing a
conceptual model, which delineates the determinants of the seal
providers’ levels of perceived satisfaction and perceived trust. To
empirically test the model, partial least square method is applied
to analyze the data collected from 189 respondents in Taiwan.
Empirical results indicate that perceived satisfaction of seal
providers to web assurance services is positively related to their
trust belief and intention to their own services. Empirical results
also suggest that seal providers’ expectations of their assurance
services decreases with their perceived disconfirmation.
Therefore, this study reveals that seal providers should pay
attention to perceived disconfirmation and the expectations for
web assurance seals when they develop new assurance services.