I challenge you to find a well written job description for management, sales, marketing and even IT positions that doesn’t mention the importance of having strong interpersonal skills as a pre-requisite. But as I continue to ask what those skills/competencies consist of, too frequently folks struggle with a comprehensive response. And to a certain degree they even have difficulty explaining why these competencies are important. So I would like to shed some light on both of these issues – why one needs them, what they really consist of and how we can measure them.