There is a culture of respect and recognition, and there is training specifically on teamwork, a quality prized by the company. Marriott even uses psychometric testing to assess how well managers align to its nine
core organizational competencies. Staff say that senior managers truly
20 live the values of the organization (71%), help them fulfil their potential
and motivate them to give their best every day (71% and 70%, both top
scores). They say the managers are excellent role models and regularly
show appreciation, winning positive scores of 69% and 75% respectively,
results bettered in both cases by only one other firm