Provide all basic toiletries without having to ask eg toothbrush. Be more consistent in service eg we booked 5 rooms. Only the Christmas eve night only 1 out of 5 rooms received a plate of complimentary Christmas cookies. Another eg - on second day, after housekeeping the staff threw in a few extra floor towels which we thought was helpful as we like our rooms dry and clean. However on subsequent 3rd day, none. Heated pool for children, to be switched on at end of the year. Too cold to swim.