Results show that little application of innovation models within the healthcare sector has been undertaken to
foster innovation. We suggest that existing innovation frameworks such as the Innovation Pentathlon Framework,
the NASA's partnering incentive and the Tesco club card scheme may be the basis for the creation of a healthcare
innovation model that incorporates substantive human aspects, including human cognition and human reward. Since
the cost of missing medical appointments in the NHS is around $1390 million dollars per year, our innovation model
may be implemented to improve patient attendance to family doctors and hospital appointments. The model strategy
comprises rewarding people with shopping vouchers (Tesco club card points or nectar points) each time they
confirm or cancel a medical appointment online or by SMS text message. With this model, the NHS would improve
the management of their resources, may improve the quality of service and may have higher user satisfaction.
Nevertheless, future challenges may include the adaptation of current NHS business processes and the management of the collaboration with private organizations. Besides, the implementation of the model would require the NHS to
look into business process modeling and recommend changing the organization strategy to support this innovative
approach.
Results show that little application of innovation models within the healthcare sector has been undertaken tofoster innovation. We suggest that existing innovation frameworks such as the Innovation Pentathlon Framework,the NASA's partnering incentive and the Tesco club card scheme may be the basis for the creation of a healthcareinnovation model that incorporates substantive human aspects, including human cognition and human reward. Sincethe cost of missing medical appointments in the NHS is around $1390 million dollars per year, our innovation modelmay be implemented to improve patient attendance to family doctors and hospital appointments. The model strategycomprises rewarding people with shopping vouchers (Tesco club card points or nectar points) each time theyconfirm or cancel a medical appointment online or by SMS text message. With this model, the NHS would improvethe management of their resources, may improve the quality of service and may have higher user satisfaction.Nevertheless, future challenges may include the adaptation of current NHS business processes and the management of the collaboration with private organizations. Besides, the implementation of the model would require the NHS tolook into business process modeling and recommend changing the organization strategy to support this innovativeapproach.
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