I am replying back to you as Christie is currently unavailable. According to our records, both properties Pinnacle Koh Tao Resort (4472213) and Pinnacle Samui Resort (4141578) were disabled for electronic bookings and that is the reason why they were unavailable for retrieval in our system. However, I have fixed the issue for both of them and you should be able to pick the reservations up now.
The bookings will automatically fall back to fax or email once they expire to be retrieved from the vendor. The standard fall back process is as follows:
a. For same-day arrival (based on midnight in hotel’s local timezone): bookings will expire 30 minutes after their creation by customer.
b. For next-day arrival (any bookings created between midnight and 23:59:59 the day before arrival, based on hotel’s local timezone): bookings will expire 60 minutes after their creation by the customer.
c. For any longer booking window, bookings will expire 24 hours after their creation by the customer.