Helps develop room revenue and occupancy forecasts.
Prepares expected arrival list for front office use.
Assists in preregistration activities when appropriate.
Monitors advances deposit requirements.
Handles daily correspondence. Responds to inquires and makes reservations as needed.
Makes sure that files are kept up to date.
Maintains a clean and neat appearance and work area at all times.
Promotes goodwill by beings courteous, friendly, and helpful to guests, mangers, and fellow employees.
Walk around with the client and ensuring that they secure whatever services they are in need of.
Getting information about areas of interest in order to target more clients in particular seasons.
Making arrangements for clients travel programs.
To be aware of all front office procedures and assist with reception duties when required.
To be fully aware of and adhere to health and safety, fire and bomb threat procedures.
Willing to undertake any reasonable request made by management in any other areas of the house.
Open and close the availability as and when required of hotel in all the GDS channels, IDS channels and on the hotel website.
Configuring rates on the hotels property mangement system.
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