Customer complaints
Many unhappy with taxi
Authorities are being flooded being with complaints about taxi drivers, with refusing to take passengers topping the list of grievances.
About 15,000 complaints were mace over the 1584 hotline during the past six months. The most common complaint, with 5,315 people phoning the hotline, was taxi drivers refusing to take them to their destinations, Land Transport Department chief Asdsathai Rattadilok Na Phuket said on july 25.
Other complaints included being rude to passengers, driving carelessly, not driving passengers to the correct destinations and not using their meters.