>> rely on their mind that is representative of the hotel therefore, it should impress the guests as much as possible by.
-Smooth, sweet, and moderate. To contact talking to colleagues.
-Use oral modestly
-Dress in the locker room already.
-Standing politely Do not lean against or leaning furniture or walls do not walk or stand, remove the Pocket tool.
-Keep working on their part to not disturb other people are working on.
The entrance to the employee-creator of the employee entrance, we have specifically. The guards will be guarding the bags checked-baggage and are suspected of the base license.
>> phone etiquette to contact guests by phone, then you may not know is that guests who are therefore necessary that you have to use polite words, with a friendly smile and voice.
-Say hello followed by places that are currently running.
For example, "How may i assist Housekeeping. Hello you?"
-Pick up the phone quickly You should not leave the more than 3 times.
-Listening intently to get the correct message and rewrite the text every time.
-If you do not understand those who came calling. Calling other people come and say
-Display the attention with calls when users had to wait.
-Let people know that incoming calls per line, already disbursed to you.
-When the conversation is finished, said hello, then politely hang up.
Uniform >> provide uniform regulations of a particular Department, you will find the hotel clean and repair kits for you but you must have a section with care. As the representative of as hotels. You should be ready to make an impression on per guest.
** Practice >> Remember that you are a representative of the hotel. That should impress the guests as much as possible
- speak softly sweet to interact with colleagues
- a polite word
- neatly dressed in the locker room
- standing politely. Do not lean or rest furniture or walls. Do not walk or stand with his hands in his pocket
- to work on their part. In order to not disturb others who are currently working
out of the workforce - we are out of the workforce in particular. Guard to search the bag - luggage. And has the right to seize goods suspected before had
the courtesy to phone >> contact with hotel guests by phone, you can not know who the guest is. Therefore, it is necessary that you have to use words in a tone polite, friendly and smile
- saying hello. Followed by the place running
like "Hello Housekeeping. How May I Assist You?" - Answer the phone quickly.
Do not let it rings more than three times
- listen intently to get the right message. And repeated the message at all times
- if you do not understand the call. Call others to talk
- show respect to those who call upon him to wait
- let the caller know that the call to come to you ......... successfully
- when the conversation. finished saying hello Politely hung
Uniform >> The hotel provides uniform regulations of the department that you will be clean. And repair kits for you But you need the care. As your representative. You should be ready to make an impression on guests.
** Practice >> just keep in mind that you represent the hotel. Therefore, we should make the guests the most.
- talk softly, sweet, to interact with colleagues.
- the word of refinement.
- get dressed in the locker room.
- stand to be polite. Don’t lean or rest on furniture or walls. Don’t walk or stand with your hands in your pockets.
- to work in its parts. To disturb others power working.
The entrance of employees - we have the staff especially. The guards searched storage - baggage. Have the right to seize the suspects and things before.
Phone etiquette >> contact with the guests of the hotel by phone that you cannot be refunded for guests who is. So hot as you need to use words that polite tone friendly and smile.
- say hello, followed by a place to work.
Such as "Hello Housekeeping. How may I assist you?"
- answer with fast. Don’t let the call sign over 3 times.
- listen carefully to get the message correctly. Message receiving and adverse every time.
- if you don"t understand the incoming call. Call others to say.
- show attention who called in when he had to wait.
- tell those who call to know that connect to you...!
- when the dialogue is to say hello and hang up gently.
Uniform >> the hotel provides a uniform to the regulations of the Department that clean and repair kit for you. But he has to take care of. As he is the representative of the hotel. You should be ready to make a strong impression on the guests.