To answer these questions, a multi-case approach was
adopted using four medium and large companies from the
electronics and automotive industries in Thailand. Based
on earlier research, BPM represents intra-organisational
development, and we ascertained four elements of BPM,
namely strategic alignment, information technology (IT),
process orientation and improvement and people involvement
[15]. We identified four elements of SCC, namely
information sharing and communication, sharing common
goals, joint activities and incentive alignment. These
important elements of BPM and SCC were selected based
on the most commonly used ones in previous research
(based on the number of citations from Harzing’s ‘‘Publish
or Perish’’ (23 July 2014). The benefits were indicated in
terms of collaborative advantage and organisational performance,
and a framework was developed to explain these
relationships. Next, a taxonomy was developed to identify
different types of internal development (BPM) and external
developments (SCC) and to illustrate how companies’
performance can be improved. The taxonomy can help SC
managers to enhance their understanding of intra- and