As mentioned to Khun Nuttida by phone, Mawai Food would gladly replace any products of production dates that are found to have issues with rancidity (เหม็นหืน) . Please recall products based on their expiration date that is of concern.
For replacement products, please issue a new Purchase Order and we will expedite it’s processing and delivery.
I am encouraged of your excellent quality and customer care system. Thank you for promptly contacting me with this concern. It is of great importance, and through mutual understanding and cooperation, that any issues that arise can be dealt with in a prompt and beneficial manner.
I have inspected our records at the factory and would like to ensure that our production process for the mentioned batch was according to our standards. Our factory has always had excellent reviews and maintain GMP certification through the Thai FDA, as well as implement systems through knowledge of the BRC systems.
Furthermore, in the many years that we have been trading partners, this has been the first ever case of a quality issue ever having arisen, a testament to Mawai’s continued efforts in providing excellent, healthy and quality products for our business partner Tops, in a faithful manner throughout this entire time.
It is with our focus and desire to rectify any issues, and continuously improve our products in terms of quality and safety and hope that this can be resolved in a mutually satisfactory manner.