Inevitably, employees have complaints about the workplace, and it’s the manager’s job to listen to the complaints. In many cases, an employee just wants to know that the manager hears and understands the grievance, agrees that it is a problem, and takes steps to escalate it to the proper person’s attention to get it fixed. Updating employees on what is being done about their grievances can help them feel valued.
Read more at http://www.business2community.com/leadership/difficult-situations-managers-face-and-how-to-deal-with-them-0285840#2OcH24FpKOt6BomO.99