1. Enabling better and faster decision making
2. Making it easy to find relevant information and resources
3. Reusing ideas, documents, and expertise
4. Avoiding redundant effort
5. Avoiding making the same mistakes twice
6. Taking advantage of existing expertise and experience
7. Communicating important information widely and quickly
8. Promoting standard, repeatable processes and procedures
9. Providing methods, tools, templates, techniques, and examples
10. Making scarce expertise widely available
11. Showing customers how knowledge is used for their benefit
12. Accelerating delivery to customers
13. Enabling the organization to leverage its size
14. Making the organization's best problem-solving experiences reusable
15. Stimulating innovation and growth