How to complain successfully: Clive’s
top tips
1
Never shout and swear – it achieves nothing. Don’t
spoil your meal or your holiday by getting into an
argument with a waiter or customer services call centre
operator. Make a mental note of the circumstances and
write a letter later.
2
Don’t send emails, or standard, printed-out complaints
forms. Companies may not read these but they probably
will read a letter. And unless you are particularly fond
of Vivaldi, don’t waste your time ringing a customer
complaints line! Your letter should be short and to the
point and should fit on one side of A4 paper. And type
it. Reading other people’s handwriting is hard work.