I had got serious complaint from Chevron, which have group check in on 13-14, 2015.
The guest room number 1330, the bed mirror was crack and fall down to guest during their sleep. Although The front staff was moved them to Executive Suite room 2210.
But for Chevron side, they very concern in security & safety, and need our self explanation. Due to the company very serious for security and safety of person who will stay
in global prefer hotel list. This case will very effect to our prefer program next year, that will be on process in next month.