Process Innovation combines the adoption of a process view of the business with
the application of innovation to key processes. Davenport claimed that what was new
and distinctive about this combination is its enormous potential for helping any
organization achieve major reductions in process cost or time, or major improvements
in quality, flexibility, service levels, or other business objectives. Davenport
preferred to use the term Process Innovation to describe radical process change
initiatives, which had hitherto been called various names such as business process
redesign and business reengineering. Davenport held the view that reengineering is
only part of what is necessary in the radical change of processes. It refers specifically
to the design of the new process. The term process innovation encompasses the
envisioning of new work strategies, the actual process design activity, and the
implementation of the change in all its complex technological, human, and
organizational dimensions.