Since
these surveys can’t include comparison data, C4
V incorporates
questions about other instances where the Veteran has used a
similar provider to ascertain relative performance. DataFACTS
determined that information regarding competitors and others
offering similar services that could be obtained through these
processes did not adequately address the challenge of the impact
of health care reform, and results were not received in a timely
manner, so C4
V contracted the services of IMPress, a national
health care satisfaction survey provider. As an additional cycle of
improvement in 2014, surveys can also be accessed through the
information kiosks located in each facilityfor those who may not
have computer/internet access readily available.