Next, for each FR, the average level of satisfaction/dissatisfaction for the functional/
dysfunctional form question within each market segment is computed,
resulting in the data point ðXi;YiÞ as shown in Figure 6. Accordingly, the
Kano indices r.i hðri; aiÞ are derived, which is further used to compute the
configuration index. The configuration index with respect to three market segments
is summarized in Table 7.
Table 7 also shows the part-worth standard times of the FRs. The company
fulfills customer orders through assembly-to-order production while importing
all components and parts via global sourcing. With assembly-to-order production,
the company has identified and established standard routings as basic
constructs of its process platform. The part-worth standard time of each FR
is established based on time and motion studies of the related assembly and
testing operations.