Answer the following questions:- 1. Why did Mrs. Ratanaphan write the letter? 2. What did she want to order? 3. Did she include all the information the recipient needs in fill the order? order to 4. How is she going to pay for the airconditioners? 5. Is the letter concise and courteous? orders can be placed by telephone or in several written forms. If you place an order by telephone, it must be confirmed by a written communication. But whatever the order is way placed, there are certain basic items of information which should be included so that your order will be effectively executed. They are:-