I think about the schedule is a bit doesn't understand why employees do not cooperate. And if the next shift work to standard employees to cooperate? In the morning she very upset and speak ill of me in front of the customers. I was responsible for sales and marketing operations for customers, but if customer come face-to-face with a bad attitude employees that this is bad for sure. Front Staff Services is responsible Customer care and follow the rules of the hotel. For that I have worked with her from behaving badly this many times. She did not improve for the better. All this made me work very hard. In the past I've tried to find a customer comes to the hotel. But my customer has come across horrible employees. I think this is a big problem for my sales and marketing.
However, I would propose that you consider inappropriate behavior of employees again. She did not follow what I say and argue. I didn't want to be the leader of her but I want employees who can take care of my customer. I hope you will understand me.
You can't stop to keep her say bad things. But she is to abide by the rules of the organization.