In a transactional world, capturing cycle time can become quite challenging, too. For example, there are many high-volume processes that exist in large claims payment departments, purchasing departments, and billing departments. Documenting cycle time in these environments is obviously no different than in a manufacturing center. However, how do you determine cycle time when the value stream does not flow all the time? How do you gain this knowledge when the tasks in a value stream are all being done by a single person, and that person is also required to perform tasks that are part of another value stream?