Not receiving the bank slip does not mean you should hold the original docs of the customer.
WE are both WCA members. There are WCA rules the agents charges should be paid asap but within 30 days from the invoice date. We don’t have simple procedure of paying the invoices out. Our HO pays our expenses so it takes time.
I have provide Vienna office with the details they pay. But it does not mean that the customer has to suffer.
I have send correct invoices to acc dpt in Vienna. I am waiting for the payment confirmation.
Holding original does not solve the issue.
Our company is a good payer. We did not miss any payments as far as I am concerned.
Pls send the docs for the subject shpmnt asap. Otherwise if any delay/extra charges occur due to the late docs receipt will be for yr account.