Thank you for your email on 20 February 2015 regarding the claim for the registered article RQ102956539SG.
Please be advised that we have received your documents.
However, we are sorry to inform you that we have not received any reply from Overseas Postal Administration regarding the status of the registered article.
Please note that Kenya is one of the country which we are having a lot of issues getting the respond and are rejecting our claims.
We will not be paying out for this country till we have the destination authorization for claims.
We apologize for any inconvenience caused to you on this matter.
Please feel free to email me if I can be of further assistance.