.The hospitality industry is one that is open for business 365 days a year. For this reason, it depends heavily on shift work. 2 The industry is also dependent upon good customer service that will encourage guests to come back
again and again. 3 Another characteristic of the hospitality industry is the perishability of its products, for instance, hotel rooms. Rooms that are vacant for the night are a financial loss to the hotel owner. These are some of the characteristics of the hospitality industry that make it a challenging industry in which to work.