While this study is exploratory in nature, the results provide a number of insights that contribute to ERP strategy research and practice. Current ERP theories showed a strong link between the amount and level of ERP training and implementation success. Our findings conclude that training and education cannot be shorted even after the ”go live” date of an ERP implementation. Also, firms implementing ERP systems must realize that future employees will have to have a significantly greater skill set than previous employees, and that human resources must react to the change. Second, the study demonstrates that there is no single, proven path that a firm can take regarding hardware, software, and other functional capabilities. Each firm has to remain flexible after the ”go live” date, and tune the technical and functional capabilities of the system. Also, a firm should remain flexible and be willing to revisit current processes to establish a better fit between business processes and the hardware and software technology. This point builds upon the findings in OM literature that strong project management skill sets are required for success.