MilanaRyazanova
My first-aid training was really important.
I learnt a lot and it gave me the
confidence to deal with medical incidents.
Even for simple things we must check all
signs and symptoms very carefully so we
give the correct treatment. We also check
the passenger's background to find out .a
if they've had the symptoms before, or
are taking any medication. If an incident
is serious, we may have to translate or
explain it to the Captain or a doctor on
the ground, so it's really important that
we get it right.
There are often passengers on board
who don't feel well. Recently, one
passenger had flu he felt very unwell
and was very pale. He had a sore throat
and a high temperature. I gave him hot
tea with lemon, a cold remedy tablet and
a blanket. He was able to get some rest on
the flight and felt a litde better after that!
Sometimes passengers who feel ill
already know what the problem is and
may have medication with them which
they need to take. That happened to me
on a long haul flight. I was clearing the
lunch trays when I found a passenger who
was clearly very ill. I asked him what was
wrong but although he was conscious, he
couldn't speak. His face was very red and
I could smell alcohol. At first, I thought
he was just drunk. Other passengers were
worried, so I gave him a glass ofwater
while a colleague brought the first-aid kit
and an oxygen cylinder. We made him
comfortable and he began to feel better.
Then he told us he had chest pains. He
had a heart condition and needed his
tablets from the overhead locker. He
wasn't supposed to drink alcohol with the
tablets so we watched him verv carefullv
for the rest ofthe flightl
At other times, people are simply
afraid offlying. They panic, and that
makes them feel unwell. We try to calm
and reassure them, perhaps oflering a
warm drink. A simple distraction like this
is sometimes enough to help them feel a
bit better
MilanaRyazanovaMy first-aid training was really important.I learnt a lot and it gave me theconfidence to deal with medical incidents.Even for simple things we must check allsigns and symptoms very carefully so wegive the correct treatment. We also checkthe passenger's background to find out .aif they've had the symptoms before, orare taking any medication. If an incidentis serious, we may have to translate orexplain it to the Captain or a doctor onthe ground, so it's really important thatwe get it right.There are often passengers on boardwho don't feel well. Recently, onepassenger had flu he felt very unwelland was very pale. He had a sore throatand a high temperature. I gave him hottea with lemon, a cold remedy tablet anda blanket. He was able to get some rest onthe flight and felt a litde better after that!Sometimes passengers who feel illalready know what the problem is andmay have medication with them whichthey need to take. That happened to meon a long haul flight. I was clearing thelunch trays when I found a passenger whowas clearly very ill. I asked him what waswrong but although he was conscious, hecouldn't speak. His face was very red andI could smell alcohol. At first, I thoughthe was just drunk. Other passengers wereworried, so I gave him a glass ofwaterwhile a colleague brought the first-aid kitand an oxygen cylinder. We made himcomfortable and he began to feel better.Then he told us he had chest pains. Hehad a heart condition and needed histablets from the overhead locker. Hewasn't supposed to drink alcohol with thetablets so we watched him verv carefullvfor the rest ofthe flightlAt other times, people are simplyafraid offlying. They panic, and thatmakes them feel unwell. We try to calmand reassure them, perhaps oflering awarm drink. A simple distraction like thisis sometimes enough to help them feel abit better
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