ArbreCorp won Boismarche’s packaging quality award several times over the past five years, and received high ratings in the months that it didn’t win. However, the mill’s ratings have started to decline over the past year or two, and several clients have complained about the appearance of the finished product. A few large customers switched to competitors’ lumber, saying that the decision was based on the substandard appearance of ArbreCorp’s packaging when it arrived in their lumber yard.