Dear both Area Managers,
I heard about some staff (DHL & PDA) still keep contact with Call Center at GPF via phone.
Not sure what’s matter that they need to talk with.
Anyway, please emphasize team :
- Preferred channel to contact CS is via e-mail, it’s one of evidence and easy for reference. And because of the parcelID is not easy to talk/remember, the writing e-mail is easier for all.
- Call should be made when ‘need’ only.
Please aware that Call Center is the main channel for merchant/recipient to contact company, not for Operations. I prefer they should contact ‘superior’ at first channel.