We’re here today to see if we can turn any of those findings into new product or service ideas.
Jason, can you note down our ideas on the flipchart ?
Jason: sure, no problem.
Natasha: ok well let’s take our former customers as a starting point, customers who have recently left us. Why did they leave? Ana, what are your thoughts?
Ana: lt’s about trust, isn’t it? They don’t trust their money with us because we’re an internet-only bank