Prepare for the phone call
Gather all the information you might need for the call:
The number and the full name of the person you need to speak to
Have a calendar, pen and paper at hand
Have your personal information at hand: phone number and address to reach you at, etc
Make sure you are in a quiet and comfortable environment. This means to turn off the TV, music and any other distractions; children and babies should be out of the room when you are making a business call
Think about what you need to accomplish with this call. This may be your only chance to get your point across
Structure of a phone call
A business call has three main stages:
introduction
middle bulk (Main body)
ending summary