1. Develops solutions to organizational issues and concerns, and develops organized change strategies and
plans and/or conducts training for project implementation.
2. Evaluates strategies and programs to measure the achievement of established goals.
3. Establishes and documents processes that support the continuous improvement of sound business practices.
4. Develops project plans and documentation to support the project management organization.
5. Collaborates with functional areas to develop and maintain performance metrics, measurements, methods
and targets.
6. Develops and revises business operations processes, and coordinates technology solutions.
7. Develops and uses work aids, such as process descriptions, checklists, templates, and guides to assist
personnel with implementing defined processes.
8. Interprets historical, current, and projected data to identify problems, causes, and areas for which procedural
or system changes are indicated.
9. Reviews and write comprehensive technical records and reports, identifies alternatives, and makes
recommendations.
10.Oversees work simplification studies, and evaluates operations and procedures.