26.1 Objective
The objective of this Policy is to identify and allocate costs to ensure transparency and understanding of IT costs and improving cost-efficiency through well informed use of IT services.
26.2 Policy
a) All IT costs must be identified, and mapped to IT services to support a transparent cost model. All IT services should be linked with business processes for the businesses to identify the associated service billing levels.
b) Capture and allocate actual costs according to the IT cost model. Variances between forecasts and actual costs should be analyzed and reported in compliance with the Group’s financial measurement systems.
c) IT must establish and use an IT costing model based on the service definitions that support the calculation of chargeback rates per service. The IT cost model should ensure that charging for services is identifiable, measurable and predictable by users to encourage proper use of resources.
d) Regularly review and benchmark the appropriateness of the cost/recharge model to maintain its relevance and appropriateness to evolving business and IT activities