There are two approaches in ethical decision making which include deontology and teleology. The former is concerned with the notion of universal principles and truths, which should be held on irrespective of the situation. It argues that a person faced with a challenge is in a position to respond constantly and in compliance with their moral principles and are happy with the decision made in full view of others. On the other hand teleological view can be taken to be consequential. Mangers make ethical decisions in view of expected results, which gets rid of universality of decisions as well as assistants principles to the context. A general expression about these approaches is that deontology focus more on means than the end while in teleology the end justifies the means. A comprehension of these theories assist in efficiently using the various tools to control the hospitality industry ranging from market-based mechanisms such as taxes to more control and command mechanisms such as legislation (Foster & Hegarty, 2009). For deontologist going against the law would breach their view of ethics, while a teleologists would be more interested in the consequences not the abiding rules, and would weigh the consequences against the advantage of breaching the law.
If hospitality managers adopt the latter to solve ethical dilemmas, legislation can only expect to be efficient if it goes hand in hand with severe penalties that prevent forbidden behavior and therefore no need to understand how decisions are made. The increasing popularity of code of ethics used by the tourism and hospitality industry is a tool to offer guidance to employees when making decisions. World Tourism Organization (2000) in contribution to this approved the international; code of ethics for the tourism and hospitality industry that merged and strengthened previous suggestion as well as a declaration on responsible tourism.