Dear Madam,
Thank you for your reply.
Regarding Q1 , Our consignee needs your email record because their shipper claims that you didn’t contact the shipper well.
Could you please capture the screen? To solve the problem, we have to check the email of both you and the shipper.
Please reply us right now.
Thank you.
1. When did our shipper make a decision about the attachment ?
= They made decisions several times to postpone the ETD. They planned the ETD as 01/09/2016 at the same time you're talking with CK line yesterday.