Recognizes problems(out of control situations) and performs initial assessment using appropriate tools. Identifies if immediate action is needed.
Scopes and defines the problem and potential key contributing factors.
Determines how the process is working compared to how it is supposed to work. Engages appropriate support as applicable.
Collects and analyzes data from appropriate sources using a systematic approach and process.
Brainstorms potential solutions to problems.
Organizes testing exercises to validate potential solutions to problems.
Returns system to standard and/or recommends improvements to work processes.
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