identify targeted business goals and impact expectations; confirm with key customers
conduct a brief survey to identify potential high and low success cases
analyze survey data: 1) determine distribution of success 2) select interview candidate 3) plan interview questions
conduct in-depth interviews with selected trainees 1) confirm and document impact 2) identify make or break factors
tell the story 1) Report impact 2)applaud the partnership's successes 3) educate managers